Refund & Returns

1 year warranty on all products purchased from a JOUJOU Group Company



For faulty products, we offer a 30 DAY REPLACEMENT WARRANTY. We do not offer a satisfaction guarantee on any of our products, however we do stay true to our exceptional level of customer service, we will always aim to keep all our customers happy and satisfied with their purchase.

If your product is found to be faulty, it will be replaced with an identical product. If we are unable to replace your product, we will offer you the option of choosing another product of the same value. 

Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.



1 year warranty on all products purchased from

In the rare event that your We-Vibe product fails to work due to a defect in workmanship or materials, all we-vibe products come with a 1 year limited manufactures warranty. You will be able to send your we-vibe either to us "JOUJOU GROUP" or to we-vibe directly for a replacement.  

Valid Warranty Claims

Warranty claims must be made within 1 year of the date of original purchase (or a longer period where required by law).

The warranty covers manufacturing defects only. It does not cover normal wear and tear of parts, personal preferences, damage caused by misuse, loss, abuse or negligent handling. It also does not apply to any unit that has been subject to tampering.


Returns Contact Information: 


Ph: 1300 135 955

(Please ensure to contact us before returning your product)  

When returning your product, please make sure you provide the following details:

  • Your full name
  • Your order number
  • Reason why you are returning the product
  • Original order confirmation or invoice you received with your product
  • Contact phone number if not provided previously

This will help us to quickly resolve the issue, should we need to contact you.

*Due to health & hygiene reasons, we are unable to offer an exchange on used or 'change of mind' vibrators.